Project Manager Loyalty

About the AssignmentFor an international omnichannel retail organization, we are looking for an Interim Project Manager to lead the implementation of a newly designed loyalty program across multiple European markets. The loyalty strategy, including tiers and benefits, has already been defined. The focus of this assignment is on execution and delivery: aligning multiple workstreams, coordinating teams, and ensuring a successful go-live by June/July. This is a hands-on project management role for someone who thrives in dynamic environments and knows how to drive progress across marketing, tech, digital and in-store operations.Your ResponsibilitiesYou will lead the end-to-end implementation across four key workstreams:

• Development & implementation of a new loyalty platform
• Loyalty program requirements & rollout
• Website and app changes to support the new member experience
• Marketing activation & CRM journeys
• Visual merchandising alignment
• In-store engagement & staff training
• Optimization of email communications within the loyalty journeyYou will:
• Kick off and coordinate collaboration between all involved teams
• Own planning, timelines, milestones, risks and dependencies
• Monitor progress and ensure deadlines are met
• Align stakeholders across Tech, Marketing, CRM, Retail and BI
• Drive implementation across digital and physical touchpoints
• Support go-live activities across all countriesWhat We're Looking For
• 7+ years of experience in Project Management
• Experience in loyalty programs within retail or e-commerce
• Strong stakeholder management skills
• Experience working in cross-functional, omnichannel environments
• Structured, proactive and delivery-focused mindset
• Able to manage complexity and drive execution
• Fluent in English; Dutch is a strong preferenceWe are specifically looking for someone who:
• Is pragmatic and execution-driven
• Actively follows up and keeps teams accountable
• Is comfortable working with senior stakeholders
• Brings structure without a corporate mindsetPractical Details
• Start date: ASAP
• Duration: 4 months (extension possible)
• Availability: 32-40 hours per week
• Hybrid working model
• On-site presence: preferably 3 days per weekIf you are interested or would like to learn more, feel free to reach out via direct message.

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