Change Manager - IT Production

Change Manager - IT Production & Change ManagementAs a Change Manager, you will oversee the complete change management lifecycle, from the submission of a change request through to its closure. Your main objective is to ensure that changes to the IT production environment are implemented smoothly, securely and efficiently, while minimising disruption to business operations.You will assess and qualify change requests, evaluate risks, verify testing and validation, and ensure that appropriate rollback plans are in place. You will coordinate changes throughout their lifecycle, support stakeholders and conduct Post-Implementation Reviews to identify lessons learned. You will also organise and facilitate Change Advisory Board (CAB) meetings, support decision-making around the approval and scheduling of changes, and identify potential conflicts between planned changes.Stakeholder management and communication are key elements of the role. You will maintain an overview of planned and implemented changes, communicate risks and decisions to relevant stakeholders and escalate significant production risks when required. You will also contribute to continuous improvement by ensuring consistent application of change management processes, supporting users in ServiceNow and identifying opportunities to improve processes, controls and performance indicators.We are looking for someone with at least eight years of relevant experience in change management, IT operations or a similar environment, with strong knowledge of ITIL and COBIT and hands-on experience with ServiceNow ITSM. You have a good understanding of IT production environments, resilience and continuity procedures such as DRP, BCP and HA, as well as IT security and cybersecurity principles.You are analytical, structured and pragmatic, with strong organisational, communication and stakeholder management skills. A Master's degree or equivalent professional experience is required, as well as proficiency in Dutch, French and English. Relevant ITIL or COBIT certifications are an asset.The role is hybrid, with approximately 50% on-site and 50% remote work.

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