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Salesforce Business Analyst
- On-site, Velsen
- Contract, Salesforce
- Freelance/projects
Urgently searching for a Salesforce Business Analyst or PO!
Your profile as Salesforce Business Analyst
Interim Salesforce Business Analyst Contract | 3 months (extension possible) | Start ASAP For a confidential client, we are looking for an experienced Interim Salesforce Business Analyst for a critical interim assignment while a permanent hire process is underway. This role has a strong focus on Salesforce Service Cloud, specifically supporting customer service case management (CS Case Management) and customer master data processes. You will work closely with business and technology stakeholders to bring structure, pace, and clarity to ongoing initiatives. Key responsibilities
- Drive business analysis activities across Salesforce Service Cloud initiatives
- Gather, analyse, and translate business requirements into clear user stories and functional requirements
- Support and optimise customer service case management workflows
- Work on customer master data processes and related business requirements
- Manage backlog priorities and support Agile delivery teams
- Facilitate sprint planning and Agile/Scrum ceremonies
- Align stakeholders across business and technical teams to ensure smooth deliveryRequirements
- Proven experience as a Salesforce Business Analyst, Product Owner, or similar
- Strong experience with Salesforce Service Cloud
- Hands-on experience with customer service / CS case management processes
- Experience with customer master data / CRM data domains
- Strong Agile / Scrum delivery experience
- Excellent stakeholder management and communication skills
- Fluent in English
- Available to start ASAPEngagement details
- Initial contract: 3 months
- Extension possible
- Minimum 2 days per week on-site
- Interim / freelance / contract assignmentIf this sounds relevant, or if you can recommend someone suitable, feel free to reach out directly.
Creating the future of ERP & CRM
Do you want to further develop yourself as an ERP or CRM professional? Eswelt matches ambitions, skills and personalities to find the organisation or assignment that suits you best.
Triple focus
Our sales consultants each focus on one ERP and CRM expertise, one specific type of employment and one particular region. Thanks to this triple focus, they know all relevant organisations within their focus area. As a result, they quickly find your best match.
Application process steps
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- Closing date: 17 June 2026
- Publication date: 10 June 2026
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