Salesforce Business Analyst

As a Salesforce Business Analyst, you act as the bridge between business needs and IT solutions within an agile environment. Working closely with Product Owners and Solution Engineers, you translate high-level business questions into clear processes, solution designs, and functional and technical requirements. Your focus is on delivering technically sound, high-quality solutions that create real value for end users.

Responsibilities

In this role, you will be responsible for:

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Analyzing, clarifying, and guiding complex business and IT-related questions within your domain
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Organizing and facilitating workshops to move from analysis to solution
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Defining functional and technical requirements in close collaboration with the Product Owner and Solution Engineer
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Organizing and leading (pre-)refinement sessions to prepare work for development
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Being closely involved during execution and safeguarding quality throughout delivery
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Acting as a subject matter expert and primary point of contact
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Representing and safeguarding stakeholder interests through continuous alignment
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Assessing change requests and performing impact analyses together with architecture and information management stakeholders

Your Profile

You are a specialist in process analysis and optimization and thrive in complex IT environments. You are analytical, structured, and results-driven, and you are a confident discussion partner for both business and IT stakeholders.
You bring:

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HBO / WO level of working and thinking
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Proven experience in a similar Business Analyst or IT analysis role, preferably within a complex IT landscape with multiple stakeholders
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A structured, accurate, and methodical way of working
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Knowledge of (Scaled) Agile ways of working and process optimization (Lean Six Sigma is a strong plus)
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Strong communication skills in Dutch and English (B2/C1 level)

Technology & Domain

The role supports digital solutions for a Direct Sales business model. While the position is largely platform-agnostic, Salesforce is the primary platform within this domain. Experience with Salesforce capabilities and architecture is therefore a strong advantage. Relevant Salesforce clouds include:

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Commerce Cloud (including Order Management)
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Service Cloud
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Experience Cloud

Hands-on configuration skills are not required. Technical knowledge is expected at a high level, not operational.

Practical Details

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Availability: 32-40 hours per week (preference for full-time)
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Contract duration: Initial 3 months, with option to extend
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Start date: As soon as possible
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Working model: Hybrid - on-site on Mondays and Thursdays, remote on other days
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Languages: Dutch and English

Our sales consultants each focus on one ERP and CRM expertise, one specific type of employment and one particular region. Thanks to this triple focus, they know all relevant organisations within their focus area. As a result, they quickly find your best match.